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| Warrenties |
| Astrofox warrants your product to be free from defects in materials and workmanship for a period of one year for optical coatings, mechanics and electronics from the date of delivery. This warranty does not cover damage resulting from misuse, abuse, modification not authorized by Astrofox, control systems that bypass Astrofox software, weather or poor environmental control (rain, ice, snow, dust/sand, pollen, power-surges, brownouts, etc.), improper storage, pests, lightning, fire, flood, earthquake, riot, or acts of war. Items sold by Astrofox, but manufactured by a third-party, are warranted by the third-party manufacturer. |
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| What is covered: |
| – Optical coatings defects, or any related workmanship defects or deficiencies, for 1 year from the date of delivery |
– Mechanical and electronic components, or any related workmanship defects or deficiencies, for 1 years from
the date of delivery |
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| What is NOT covered: |
| – Shipping costs |
| – Duties, customs fees, or taxes relating to international shipments |
– Scratches, chips, or other surface defects in optical surfaces and/or coatings resulting from cleaning
or other handling |
| – Cosmetic wear |
| – Damage resulting from misuse, abuse, or modification not authorized by Astrofox |
– Damage resulting from customer/integrator bypassing Astrofox control software, such as using third-party
and/or custom control software that communicates directly with hardware controllers. |
| - Damage due to impact resulting from software not correctly implementing mechanical motion limits |
| - Damage to motors or control electronics resulting from software overriding motor current limits |
– Damage resulting from weather or poor environmental control, including but not limited to rain, ice, snow,
dust/sand, pollen, power-surges, or brownouts |
| – Damage resulting from improper storage, pests, lightning, fire, flood, earthquake, riot, act of war. |
| – Maintenance, including but not limited to cleaning, collimation, and mechanical lubrication |
| – Compatibility with third-party equipment and/or software |
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| Policies |
| - A 50% deposit is required for ordering and the balance prior to shipping. |
| - Shipping costs and Taxes not included in the price please inquire. |
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| Delivery time |
| - Depending on what size of telescope ordered between 6 and 18 months. |
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| Custom work |
| - Custom work can be made on request. Drawings and documentation must be added. |
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| For more information |
| Should you have any questions about this warranty, or how it relates to the products you own, please contact Astrofox via email at: |
| info@astrofox.nl |
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